Power Upgrade Planned Maintenance on Malaysia (MY-CJ1) Data Center

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Dear Valued Customers,

This message is addressed to GB Cloud Customers that using our services. As part of our commitment to continually improve the level of service GB Cloud provides, we would like to inform you that we will be conducting a power upgrade planned maintenance on our server racks.

Who will be affected? 
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GB Cloud clients who have the following services will be affected by the maintenance:

- Cloud SSD
- Cloud NVMe
- Cloud HDD
- Cloud Cluster

When will this happen?
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The maintenance will be carried out with a total of 5 hours of maintenance windows and an estimated 2 hours of outage. Details of the maintenance are listed below:

Date: 16th September 2022 (Friday)
Event Start Time: 12.00AM=0000 hrs (GMT +8)
Event End Time: 5.00AM=0500 hrs (GMT +8)
Maintenance Window: 5 Hours
Estimated Outage: 2 Hours

IMPORTANT NOTE: To ensure a smooth Power Distribution Unit upgrade, we will shutdown servers on 15th September 2022 at 9.00PM=2100 hrs (GMT +8), thus do not make any update on your services starting from 9.00PM/2100hrs (GMT +8) on 15th September 2022) until the maintenance period ends.

What will happen during the maintenance? 
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1. There will be a rack power shutdown, which will cause your services to go down. During the maintenance window, servers will experience a maximum power outage of 2 hours.

2. Once the power source equipment is operational, we will check all servers to ensure they are running properly.

3. Our engineer will be on standby to support you at Email: [email protected] and support ticket during the maintenance window.

What do you need to be aware of after maintenance?
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1. IP Address and credentials of your services will remain unchanged after maintenance is completed.

2. Your services should be operational after maintenance is completed.

Important events:

- 6th September 2022 - First announcement.

- 12th September 2022 - Reminder of date and time for maintenance.

- 30 minutes before the maintenance, we will provide a final reminder.

- Right after the maintenance is completed.

IMPORTANT NOTE: In order to receive the most recent updates from us, please ensure that your contact information in our Client Billing System is up to date. All information provided above is using Malaysia Time Zone (MYT - GMT +8) only.

For further information, please call or email on at the following contact info:

Customer Call Support: +(603)-8686 5540
Email: [email protected]

Best Regards,

Technical Support Department
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https://www.gbcloud.net
Tel: +(603)-8686 5540 | Fax: +(603)-8686 5541

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