[Scheduled] Customer Portal Infrastructure Maintenance | 11th July 2025

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Dear Valued Customer,

We would like to inform you that we will be performing a scheduled system upgrade and maintenance to enhance the stability, performance, and security of our Customer Portal.

Maintenance Details
Date: Friday, 11th July 2025
Time: 12.00 AM to 03.00 AM (GMT+8)
Expected Downtime: Approximately 1 hour within this period

What to Expect During Maintenance
During this period, the following services will be temporarily unavailable:
- Access to the Customer Portal at https://billing.gbcloud.net 
- Ordering new products or services via the portal
- Adding credit via the portal
- Submitting or replying to support tickets via the portal
- Viewing or paying invoices online
- Managing account or profile settings

Please note:
All of your Cloud Control Panel access at https://cp.gbcloud.net, instances, and all services within the Cloud Control Panel will remain online and continue to function normally throughout the maintenance window. This maintenance will only affect access to the Customer Portal. We recommend completing any urgent tasks (such as invoice payments or support submissions) before the scheduled maintenance begins.

Our team remains reachable through the following channels during maintenance:
Technical Inquiries
- WhatsApp: +603 8686 5541
- Emergency Call: +6016 388 4774

Sales Inquiries
- Email: [email protected] 
- WhatsApp: +603 8686 5541
Our sales team will respond during business hours (Monday – Friday, 9:00 AM – 6:00 PM GMT+8)

Billing Inquiries
- Email: [email protected] 
- WhatsApp: +603 8686 5541
Our billing team will respond during business hours (Monday – Friday, 9:00 AM – 6:00 PM GMT+8)

We apologize for any inconvenience caused and thank you for your understanding and continued support as we work to serve you better.

Should you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at [email protected]. Thank you for your attention and continued trust in GB Cloud.

Warm regards,

Technical Support Department
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https://www.gbcloud.net
Tel: +(603)-8686 5540 | Fax: +(603)-8686 5541
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