[Announcement] Scheduled Network Maintenance | 18th November 2023

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Dear Valued Customers, 

Greetings from GB Cloud,

As part of our commitment to continuously improve the level of service we provide, we would like to inform you about upcoming network maintenance.  We will reroute our network to another router so that we can upgrade the system software for the primary router.

Who will be involved?
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All GB Cloud clients will be involved in this network maintenance. Thus the connection will be delayed, the downtime will be minimal.

When will this happen? 
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The network maintenance will be carried out on 18th November 2023 (Saturday).
Timezone: GMT+08:00
Date: 18th November 2023 
Network Maintenance Start: 0000 GMT+8
Network Maintenance End: 0100 GMT+8

Estimated Downtime = 5-15 minutes

We estimate around 1 hour to complete this maintenance.

Separate announcements will be sent out to keep our valued clients up to date on this network maintenance.

IMPORTANT NOTE: In order to receive the most recent updates from us, please ensure that your contact information in our Client Billing System is up to date.

What will happen during the network maintenance?
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During this network maintenance, the connection will be routed to another router to upgrade the system software for the current primary router.

What do you need to be aware of after network maintenance?
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After the network maintenance, the network connection will be operating normally. Please be advised that the IP address of your server will remain the same.

Please be assured that we will do our best to keep the downtime as minimal as possible. Our engineers will be available during and after the network maintenance should any issues arise.

We want to thank you again for your wonderful support, understanding, and patience. We look forward to providing you with a better service and experience once this maintenance is completed. 

If you have any concerns or questions about this network maintenance, please feel free to contact us at [email protected]

Best regards,

Technical Support Department
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https://www.gbcloud.net
Tel: +(603)-8686 5540 | Fax: +(603)-8686 5541
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